Shipping policy
Shipping Policy
Thank you for visiting and shopping at TimberAtlas.
Below are the terms and conditions that constitute our Shipping Policy.
Order Processing
All orders are processed within 1–3 business days.
Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days.
Shipping Time
Estimated delivery times:
United States
5–10 business days
Canada & Europe
7–14 business days
International Orders
10–20 business days
Shipping times may vary depending on your location and customs processing.
Shipping Confirmation & Tracking
You will receive a shipping confirmation email with a tracking number once your order has been shipped.
Tracking information will become active within 24–48 hours.
Shipping Rates
Shipping rates are calculated at checkout based on your location.
We may occasionally offer free shipping promotions, which will be displayed on the website.
Customs, Duties and Taxes
TimberAtlas is not responsible for any customs duties or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.
Damaged or Lost Packages
If your order arrives damaged or is lost during shipping, please contact us immediately at:
We will work with the shipping carrier to resolve the issue as quickly as possible.
Contact Us
If you have any questions about your order or shipping, please contact our support team:
We typically respond within 24 hours.